Privacy Policy – Yalla Sport Committed to Protecting Your Information

This Privacy Policy applies to the Yalla Sport website, mobile app, and all digital services. It explains how we handle the information we receive when you use Yalla Sport, register an account, or get in touch with us.

By accessing or using Yalla Sport, you agree to this Privacy Policy. This policy should be read alongside our Terms & Conditions sections and should be read together with them.

Yalla Sport collects your information in several ways. Each piece of data is collected for a specific reason, and we never gather more than what's necessary.

Information provided directly

• At Registration: Full name, date of birth, mobile number, email address, and residential address.
• During KYC verification: A photo of your national ID or passport, along with a selfie.
• At the time of payment: Mobile banking number (Mobile Pay, Nagad, Rocket).
• Support contact hours: Content of complaints and messages.

Automatically Collected Data

• IP address and geographic location (down to city level).
• Device type, operating system, and browser version.
• A log of which pages you visited on the site and for how long.
• Full betting and transaction history.
• Session duration and login/logout times.

Yalla Sport uses your information for the following purposes:

• Account & Service Management: Completing the registration process, verifying logins, and keeping your account secure.
• Identity Verification: Completing the KYC process to verify age and identity.
• Financial Transactions: Processing deposits and withdrawals seamlessly.
• Security: Detecting fraud, money laundering, and suspicious activity.
• Customer Support: Understanding your issue and resolving it quickly.
• Personalised experience: Showing you offers and content tailored to your preferences.
• Legal obligation: Meeting regulatory compliance requirements.

We do not use your data for unrelated purposes. Separate consent is obtained for marketing communications, and you may opt out at any time.

Yalla Sport never sells your personal information. However, in the limited circumstances below, sharing your data may be necessary:

Service Provider Partners

We work with trusted third parties for payment processing, KYC verification, and technical support. These partners only receive the data necessary for their specific role and are bound by strict confidentiality agreements.

Legal Obligation

We may be required to share data with authorities in response to court orders, government investigations, or anti-money laundering laws. No information beyond what is legally required will be disclosed.

Yalla Sport uses cookies and similar technologies to improve site functionality and deliver a better experience for you.

Cookie Type

• Essential cookies: For maintaining login sessions and security — disabling these cookies will prevent the site from functioning properly.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand which parts of the site are used most — with your consent.
• Marketing Cookies: To show you relevant offers — with your consent, and can be turned off at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

Yalla Sport retains your data only for as long as necessary — no longer. Retention periods are determined based on the type of data and applicable legal requirements.

• General profile data is retained for 2 years after account closure.
• Financial transaction records are retained for 7 years as required by law.
• KYC documents are retained for up to 5 years.
• Betting history is automatically deleted after 3 years.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

As a Yalla Sport member, you have the following rights over your personal data:

Yalla Sport is strictly for users aged 18 and above. We do not knowingly collect data from minors.

If we learn that a minor has created an account, we will immediately close it and delete all associated data. If you believe your child is using Yalla Sport, please contact us.

Yalla Sport employs industry-standard technical and organizational security measures to protect your information:

• 256-bit SSL/TLS Encryption: On all data transfers.
• AES-256 Encryption: For data stored in our database.
• Two-Factor Authentication (2FA): For account access.
• Regular Security Audits: Through third parties.
• Restricted Access Controls: Only authorised personnel have access to sensitive information.
• Real-Time Monitoring: To detect unusual access activity.

Contact us for any privacy-related questions, concerns, or rights requests. Our data protection team is always here to help.

• Email: support@yallasport.best
• Response time: Usually within 24–48 hours
• Complex Requests: Resolved within a maximum of 30 business days

If we are unable to resolve your complaint, you have the right to escalate it to the relevant regulatory authority.